BELLUM – Refund Policy
Last updated: April 28th, 2025
This Refund Policy describes when and how purchasers of BELLUM (“Game”) may obtain a refund. It forms part of the Terms of Service between you and Astarte Industries Inc. (“Astarte,” “we,” “our”).
Merchant of Record: All payments and refunds are processed by Paddle.com Market Ltd. (“Paddle”).
Refund requests must be submitted through Paddle’s purchase-receipt portal or by replying to the Paddle receipt email.
1. Eligibility Windows
| Purchase Type | Refund Window | Conditions |
|---|---|---|
| Pre-order (before your Access Stage unlocks) | Anytime | Full refund for any reason. |
| Pre-order (within 48 hours after your Access Stage unlocks) | 48 hours | Full refund for any reason. |
| Open-beta / post–pre-order purchases | 96 hours from purchase | Full refund for any reason. |
“Access Stage” means the first moment you are granted the right to download or play a specific build (e.g., closed-alpha, closed-beta, or open beta).
2. How to Request a Refund
- Locate your Paddle receipt email and click “View Order” → “Contact Seller” → “Request Refund.”
- Provide the Order ID, the email used at checkout, and a brief reason (optional).
- Paddle will confirm receipt automatically; Astarte will review and respond within 3 business days.
- If approved, Paddle issues the refund to the original payment method. Processing times vary by bank or card network (typically 3-10 business days).
3. Restrictions & Exceptions
- Repeat Refunds: We may refuse additional refunds on accounts with prior refunded purchases to prevent abuse.
- Fraud or Charge-back Abuse: Evidence of fraud, payment disputes, or charge-back history voids refund eligibility.
- Bans & ToS Violations: Accounts permanently banned for cheating, harassment, or other Terms violations are not eligible for refunds.
- Region-Locked Purchases: Using VPNs, proxies, or other means to evade regional pricing will forfeit refund rights.
- Gift Keys: Unredeemed gift keys follow the original purchaser’s refund window. Redeemed keys are refundable only to the original purchaser and within the normal windows.
- Force Majeure: Refunds may be delayed or suspended during events beyond our reasonable control (e.g., payment-network outages).
4. Statutory Consumer Rights
Nothing in this policy limits any mandatory consumer rights provided by law:
- EU / UK: Under Directive 2011/83/EU and UK Consumer Contracts Regulations, digital content is exempt from the 14-day withdrawal right once the download or streaming begins. Our voluntary windows above meet or exceed these requirements.
- Australia: Refunds are available for major failures under the Australian Consumer Law.
- California & Other U.S. States: State-specific cooling-off periods or automatic refund rights apply where legally required.
5. Currency & Fees
- Refunds are issued in the same currency and via the same payment method used for purchase.
- Any foreign-exchange differences, bank fees, or card-issuer charges are outside Astarte’s control and are not reimbursed.
- Shipping costs do not apply (digital product).
6. Updates to This Policy
We may revise this Refund Policy. Material changes will be announced via email or in-launcher notice at least 48 hours before taking effect. Continued purchase or play after the effective date constitutes acceptance.
7. Contact
- Email: [email protected]
- Postal: Astarte Industries Inc., 9375 E Shea Blvd, Suite 100, Scottsdale, AZ 85260, USA
- For Paddle-related queries: Reply directly to your Paddle receipt email.
By requesting or receiving a refund, you acknowledge and agree to the terms above.
